COVID - 19

At Steyning Physiotherapy, our priority is to protect our patients and the vulnerable members of our community.  Some of our patients are within those vulnerable groups and therefore every decision we make is with the safety of everyone in mind.  If you have any questions or concerns about the service we can provide at this difficult time, please do get in touch.  Also, if you are in any doubt about your own health and potential to be carrying this virus, please do contact us to postpone your appointment.  There are no cancellation fees.  We want to remain open to serve those who need treatment. Thank you. 



Following Government guidance ( ) and advice from The Chartered Society of Physiotherapy, Physiotherapy practices may now open to face to face consultations.  This is permitted according to a clear process of decision making between clinicians and the patient.  


Where possible, Virtual Consultations are advised.  Where face to face appointments are needed, the following responsibilities are outlined. 


The clinic’s responsibilities:

  1. To implement a ‘virtual triage’ policy and only arrange face to face sessions where necessary.

  2. To implement telephone or video screening of all patients prior to each face to face appointment.

  3. To carry out thorough cleaning of the clinical and communal spaces regularly.

  4. To ensure high standards of hygiene are maintained at all times.

  5. To ensure all contact surfaces are cleaned with approved products between each patient as per Government protocol.

  6. To provide hand washing facilities for all patients.

  7. To space appointments sufficiently to avoid interaction between patients and allow time for cleaning.

  8. To set up the clinic space to allow 2m social distancing as much as possible. 

  9. Wherever possible, to provide a well-ventilated space in which to carry out appointments.

  10. To ensure sufficient PPE is available for all staff. PPE should consist of disposable gloves, apron and single use surgical mask at all times.  

  11. To ensure staff are educated in the correct way to apply and remove PPE.                    

12.  To evaluate health of all staff on a daily basis and to act immediately if signs of COVID-19 develop.

13.  To adopt a ‘track and trace system’ of contacting all relevant patients as soon as possible if any COVID-19 symptoms are reported.

14.  To dispose of clinical waste according to guidelines, double bagged and after 72hours.


The patient’s responsibilities:

  1. To inform the clinic and cancel face to face appointments if any potential symptoms develop within any member of the patient’s household. Symptoms include a raised temperature (deemed as hot to touch on your chest or back), a new, continuous cough and a loss or change to your sense of taste or smell.

  2. To inform the clinic if signs of COVID-19 develop within 14 days of attending a face to face appointment. 

  3. To be open to virtual consultations wherever suitable to limit face to face contact (this may mean a split appointment to discuss physical symptoms and determine the need for hands on treatment).  This will reduce contact time and limit the risk of viral transmission. 

On booking your appointment, you will be sent the above policy, with an outline of what to expect on your visit.  There is a consent form for you to sign to document that you understand the risks of a face to face consultation.